FAQ
Frequently Asked Questions (FAQ)
Welcome to Goodshorizon.com! Below are some of the most commonly asked questions from our customers. If you don’t find your answer here, feel free to contact us at bookszippy@gmail.com.
📚 1. What is Goodshorizon.com?
Goodshorizon.com is an online bookstore specializing in reselling authentic books at affordable prices. We offer a wide range of books including educational, medical, fiction, non-fiction, and more.
🚚 2. Do you offer shipping across the USA?
Yes! We ship across the United States. Standard and express shipping options are available at checkout.
💳 3. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout.
🔄 4. What is your return and refund policy?
We accept returns within 7 days of delivery if the item is damaged or incorrect. For more details, please refer to our Return & Refund Policy.
📦 5. How long does it take to receive my order?
Orders are typically processed within 1–2 business days and delivered in 3–7 business days, depending on your location and shipping method.
🛒 6. Can I cancel my order after placing it?
You may cancel your order within 12 hours of purchase by contacting us at bookszippy@gmail.com. After this period, the order may already be in processing or shipped.
✅ 7. Are your books new or used?
We primarily resell authentic pre-owned books in great condition. Each listing clearly mentions the book's condition.
🔐 8. Is it safe to shop on Goodshorizon.com?
Absolutely! Our website uses SSL encryption and secure payment gateways to protect your data and ensure a safe shopping experience.
📩 9. How can I contact you for support?
You can email us anytime at bookszippy@gmail.com. Our customer support team typically replies within 24 hours on business days.
